Refund policy
Return & Refund Policy (Cajito)
At Cajito, we want you to be satisfied with your purchase. Please read this policy carefully before placing an order.
1) No Returns Policy
We do not accept returns. This means we do not offer return shipping, exchanges, or return processing once an order has been delivered.
2) 30-Day Refund Policy
We offer refunds within 30 days of the delivery date under the conditions below.
To request a refund, you must contact us within 30 days of delivery at: info.cajito@gmail.com
3) Eligible Refund Situations
A refund may be approved if, within the 30-day window, one of the following applies:
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Item arrived damaged or defective
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Wrong item received
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Order missing items
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Item not delivered (confirmed by tracking or courier investigation)
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Other verified order issues, reviewed case-by-case at our discretion
4) What We Need From You
To process your request as quickly as possible, please include:
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Your order number
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The email/name used at checkout
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A clear description of the issue
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Photos or video evidence (required for damaged/defective/wrong items)
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If relevant: screenshots of tracking updates
5) Refund Method and Timing
If your refund is approved:
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Refunds are issued to the original payment method
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Processing typically begins within 5–10 business days after approval (timing can vary by bank/payment provider)
6) Non-Refundable Situations
Refunds are not provided for:
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Requests made after 30 days from delivery
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Issues caused by misuse, accidents, or normal wear and tear
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Claims without sufficient evidence where evidence is reasonably required (e.g., damage without photos)
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Incorrect address entered by the customer at checkout (if the order is delivered to that address)
7) Chargebacks
If you have an issue, please contact us first at info.cajito@gmail.com so we can resolve it quickly. Unnecessary chargebacks may delay resolution.
8) Contact
For all refund requests or questions about this policy, contact:
Cajito Support
Email: info.cajito@gmail.com
